Replacement, Return, and Cancellation Policy | Vape Mode
The sale process at Vape Mode store and your purchase and use of products available on this site are subject to our Terms of Use and Service.
1. Acceptance or Cancellation of the Order
Vape Mode store may accept or reject or cancel your order in some cases, for example:
If the product is unavailable.
If the product was priced incorrectly.
If it is found that the order is fraudulent.
In these cases, the paid amounts for orders that were not accepted or canceled will be refunded.
2. Support team notifications via WhatsApp available on the site
When purchasing or sending an email or WhatsApp, it implicitly means that you agree to receive notifications via WhatsApp only regarding the order.
3. Policy modifications
Vape Mode reserves the right to make any modifications to the site or policies or related agreements, including the Privacy Policy and Terms of Service and Return and Replacement Conditions.
4. Cancellation, Replacement, and Return Policy
Return: All products can be returned within 24 hours of receiving the order via WhatsApp, provided the product is in its original condition.
Replacement: Products can be replaced if there are manufacturing defects, provided we are informed of the issue within 48 hours via WhatsApp from receipt, with video documentation showing the defect and the serial number.
Refund: Products that have been used or altered cannot be returned or replaced.
5. Cases where the product cannot be returned or replaced
Request for return after 24 hours of receiving the products.
If the product has been used or damaged.
Removing the security sticker or serial numbers.
Consumed or installed products.
Products without price tags or original packaging or missing accessories.
Ready-to-use devices, flavors, coils, and pods of all kinds (except in case of order error).
6. Disposable products (single-use)
Tobacco products cannot be returned after opening. The customer has the right to return them only before opening.
7. Refunds when receiving a non-matching product
If you receive a product that does not match what was selected, you can return it within 24 hours of receipt in its original condition and packaging.
After receiving the product, it will be inspected, and if confirmed to be in accordance with the policy, the paid amount including shipping fees will be refunded.
8. Manufacturing defects
If you receive a defective device due to a manufacturing fault, you must notify us within 48 hours of receipt with video documentation of the problem.
If we confirm the manufacturing defect, we will proceed with the replacement after approval from the manufacturer.
9. Shipping and returns
The customer is responsible for shipping costs when returning the product, except in cases of manufacturing defect or order error from our side.
The customer must send the product to our headquarters for return to the manufacturer if a manufacturing defect occurs.
Shipping and delivery fees are borne by the customer (even in case of free shipping with the order) and vary according to the shipping company determined by Vape Mode.
10. Consumable devices and accessories
Coils, pods, or single-use devices are not guaranteed. They may be damaged due to a defect from the manufacturer and cannot be replaced.
11. Refunds
If there is no longer a need for the product after completing the order and payment, the order can only be canceled if it has not been shipped.
Service fees (such as payment fees and taxes) are non-refundable.
12. Quality guarantee
All products at Vape Mode store are 100% original and we deal with exclusive agents.
We guarantee that all devices and flavors are original with a verification code from the manufacturer.
13. Device warranty
Device operation warranty covers manufacturing defects only.
Vape Mode provides technical support from the manufacturers.
14. Replacing defective products
If you receive a defective device, you can replace it within 48 hours of receipt.
If the product is unavailable, coordination with the manufacturer will be made to ship it directly with the new batch of goods.
15. Refunds and credits
If you need to return the product in its original condition, a credit will be issued that you can use for the next order instead of a monetary refund.
The credit equals the value of the product and deducts shipping fees and taxes.
Note: At Vape Mode, we guarantee your right to return products in their original condition, according to the specified conditions. If you have any inquiries, you can contact our support team via WhatsApp only.
